Frequent Questions


Click on the questions below to reveal each respective answer.

  • When a death occurs unexpectedly you will first need to call 911 emergency services. 
    • They will likely send an officer to the place of death to make contact with the family and they will also contact the Medical Examiner to inquire if they will be performing any examination. 
    • If the Medical Examiner does wish to perform an examination they will take the deceased into their care. Once the examination has been completed and the decedent is released from their care. You will need to contact the funeral home of your choice to retrieve the decedent from the Medical Examiner's office. 
    • Alternatively, if the Medical Examiner does not wish to perform an examination they will release directly to a funeral home. If they release directly to a funeral home you will then need to contact the funeral home of your choice to come retrieve the decedent and bring them to the funeral home. 

  • If a person dies while under hospice care you will need to first reach out to your hospice care provider to report that the patient has passed away. 
    • After you have reached the hospice care provider to report the death you will need to contact the funeral home of your choice to come and retrieve the decedent to bring them to the funeral home. 

  • If a person dies in a nursing home or hospital please ask the medical staff to contact your funeral home of choice when the decedent is ready to be released. 

  • Once the decedent has been retrieved from the place of death and has been brought into the care of the funeral home a funeral director will reach out to the next of kin to inquire if they have questions at the time and if they would like to set up an appointment to come in and make funeral arrangements. 
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